Terms & Conditions
Money Back Guarantee...
Our goal is 100% customer satisfaction. If you are not completely satisfied with your item or our service please contact us within 30 days upon receipt. We will refund your money in full, on any unused or unopened products,or ship you a replacement item.
(Original Shipping fees will not be refunded unless it is an error on our part due to goods being damaged from shipment or a wrong product sent)
Beauty items purchased from Newvobeauty are easily returned within 30 days of receipt of shipment. These items must be unopened and in new condition.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price
Any unopened packaged item in original condition that is returned more than 30 days after delivery: 80% of item's price.
If you return an item using the return label provided in the Online Returns Center and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund. Below is an example of the options you'll see in the Returns Center. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the Self Return option, you'll pay the cost charged by the carrier selected.
Returns of products that have special shipping restrictions imposed by the U.S. Department of Transportation cannot be accepted; the detail page for these products will indicate if these restrictions apply. If the item you purchased from Amazon.com, or from a seller but fulfilled by Amazon, isn't returnable per the Amazon return policy, you'll see a message about that in theOnline Returns Center.
Newvobeauty may determine that a refund can be issued without requiring a return. You will be notified in the Online Returns Center or by a Customer Service Associate if we do not require that you mail your item back for a refund.
How A Refund is Processed:
- 5-10 business days for us to receive return from shipper
- 3-5 business days for us to process your return
- Plus the time it takes your bank to process our refund request*